Community · Roots Albania

Community Guidelines

Version 2 · Effective from: 2 October 2026 · Replaces the version of 20 July 2026

Read the previous version (20 July 2026)

These guidelines explain how events, activities and the community features of the Roots Albania app work, and what is allowed there. They apply to tourists who use the app and to businesses that publish in it. They go together with the Terms of Use, the Privacy Policy and, for businesses, the Business Terms.

The app is provided by ROOTS SH.P.K. (NUIS M61803028A), Tirana.

1. What you can do in the app

You do not need an account. Everything you do is linked only to the app installation on your phone, not to your name.

  • See events and activities, with photos and videos.
  • Tap "Attend" on an event (it then shows "Going"), to find it quickly and get a reminder.
  • Rate an activity from 1 to 10 stars.
  • Send your thoughts to the Roots team from the "Feedback" window in the app.
  • Report an event or activity, or hide a business (see section 5).

2. Who creates the events and activities

We prepare most events and activities ourselves, using public information from business websites, social media and event announcements. Others are published by the businesses themselves, through Roots Business, after they take over their profile.

We check what we prepare, but dates, times and prices can change. Before you go, confirm with the organiser. Roots does not take bookings and does not take payments: you contact the business directly (WhatsApp, phone, email or website) and agree with them.

We do not approve what businesses publish before it appears; we act when it is reported to us.

3. Basic rules for everyone

  • Accuracy. Do not publish or promote fake events, false prices or misleading offers.
  • Respect. Do not write anything illegal, offensive or abusive, not in events, not in the feedback you send us, not in the name you choose.
  • Other people's rights. Do not harass anyone and do not upload content you are not entitled to use.
  • Report. If you see something that breaks these rules, report it.

4. What is not allowed

Content is not allowed if it is:

  • illegal, pornographic or sexually explicit;
  • inciting hatred or discrimination, or violent, threatening or harassing;
  • misleading, such as fake events, false prices or offers that do not exist;
  • copied without permission, or infringing other people's copyright and trademarks;
  • harmful to minors.

For photos of events, activities and businesses:

  • there must be no recognisable people in the foreground;
  • the same photo must not be used on more than one event or activity;
  • photos must truly show the place, business or activity.

Videos and links from other platforms. Some events and activities have links to YouTube or TikTok; when you tap them, they open in that app or in your browser. If an event or activity has a video from another site (for example YouTube, Vimeo or TikTok), the app shows only a preview until you play it. When you play it or open the link, the content loads from that site and its terms and privacy policy apply.

5. How to report and how to hide a business

  • Report an event or activity. Open it, tap the three-dot menu and choose the report option. Pick a reason. The event or activity disappears for you right away.
  • Hide a business. From the same menu choose "Hide this business" and you will no longer see its events and activities. You can show it again at any time in Settings, "Hidden businesses".
  • Write to us. You can report anything, or ask us to remove something, at hello@rootsalbania.com.

6. What we do

When an event or activity receives several reports, the app may temporarily take it down for everyone, even before we look at it. We look at reports and decide whether the content comes back.

We may correct wrong information, remove an event, an activity, a photo or a business's whole profile, and suspend the account of the business that published it. A business that keeps breaking the rules may lose access to Roots Business. Businesses can write to us if they think we made a mistake.

7. Your privacy

  • "Going". The business organising the event only sees how many people said they will come and an anonymous list of actions, without knowing who you are. Other tourists see neither you nor the number of people going. You can remove all of them in Settings, "Clear my RSVPs".
  • Ratings. Only the average and the number of ratings are shown; neither the business nor other tourists see how you rated. You can change or remove your rating whenever you want.
  • Feedback. The messages you send us, together with the name you choose if you write one, are seen only by the Roots team.

How we handle this data is described in the Privacy Policy.

8. Language

These guidelines are written in Albanian and English. If the two differ, the Albanian version prevails.

9. Contact

ROOTS SH.P.K. · NUIS M61803028A
Rruga Zef Jubani, Nd. 4, H. 1, Ap. 3, Njësia Administrative Nr. 5, 1000 Tiranë
Email: hello@rootsalbania.com
Phone and WhatsApp: +355 69 443 8348